Customer Help
Warranty Policy
Effective date: August 5, 2026
Warranty guidance for Chandi.pk silver products, workmanship checks, and customer support.
Coverage
Warranty support may apply to eligible workmanship concerns reported within a reasonable time after purchase. The exact support depends on product type, condition, usage, and verification.
Silver naturally tarnishes over time and can scratch with use. Normal wear, tarnish, bending, accidental damage, chemical exposure, and misuse are not treated as manufacturing defects.
Inspection
Chandi.pk may need to inspect the product before confirming repair, replacement, adjustment, or other support. Customers should provide purchase details and clear photos when contacting the team.
Customer responsibilities
Customers should store and use silver products carefully, avoid harsh chemicals, and follow the care guidance published on Chandi.pk.
Support channel
Contact the shop through WhatsApp, phone, or email with SKU, product photos, and purchase details so the team can review the concern properly.