Privacy Policy

Who We Are

Chandi.pk is a Pakistan-facing silver jewellery and silver bars website operated for customers who want to browse products online and contact the business for availability, rates, and order-related information.

For privacy questions, customers can contact us through the phone, WhatsApp, email, or address shown on the website contact page.

Information We Collect

We may collect information that you submit directly, including your name, phone number, email address, WhatsApp message, inquiry details, product interest, and any other information you choose to send through forms, calls, SMS, WhatsApp, or email.

We may also collect technical information such as IP address, browser type, device information, pages visited, referring pages, approximate location, cookies, and analytics events used to operate, secure, and improve the website.

How We Use Information

We use information to respond to inquiries, confirm product availability, discuss silver rates, process customer requests, improve website content, prevent misuse, maintain security, and understand how visitors use Chandi.pk.

We do not sell customer contact details. We use customer information only for legitimate business purposes, customer support, website operations, legal compliance, and service improvement.

Cookies, Analytics, and Advertising

Chandi.pk may use cookies and similar technologies for website functionality, analytics, search performance, advertising, and measurement. These technologies help us understand traffic, improve pages, and show or measure ads.

We may use services such as Google Analytics, Google Search Console, Google AdSense, SearchAtlas/OTTO, Cloudinary, Vercel, and Supabase. These providers may process technical data according to their own privacy policies.

Google and its partners may use cookies to serve ads based on a user's prior visits to Chandi.pk or other websites. Visitors can manage ad personalization from Google Ad Settings or browser cookie settings.

WhatsApp, Calls, and Third-Party Platforms

If you contact us through WhatsApp, phone, SMS, email, or another third-party platform, that platform may process your information under its own terms and privacy policy.

Please avoid sending sensitive personal documents, payment credentials, or unnecessary private information through public or shared communication channels.

Sharing and Disclosure

We may share information with service providers that help operate the website, host content, manage analytics, deliver advertising, secure the site, or respond to customer inquiries.

We may disclose information if required by applicable law in Pakistan, lawful requests, regulatory requirements, fraud prevention, business protection, or enforcement of our rights.

Data Retention

We keep customer inquiries and website records only for as long as reasonably needed for customer support, business records, fraud prevention, analytics, legal obligations, or dispute handling.

Retention periods may vary depending on the type of information, the purpose of collection, and operational or legal requirements.

Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or alteration. However, no website, network, or online communication method can be guaranteed to be completely secure.

Your Choices and Rights

You may contact us to request correction, update, or deletion of your submitted contact information, subject to identity verification, business record needs, and applicable legal obligations.

You can manage cookies through your browser settings. Blocking some cookies may affect website functionality, analytics, or advertising features.

Children's Privacy

Chandi.pk is intended for general audiences and customers interested in silver products. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided information, they may contact us for review.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect website changes, legal requirements, service provider updates, or business practices. The effective date above shows when the policy was last updated.