Refund Policy

Return eligibility

Return or refund requests are reviewed case by case. Eligibility depends on product type, condition, proof of purchase, packaging, timing, and whether the item has been worn, altered, resized, damaged, engraved, or customized.

Because silver market rates change, bullion-style products and market-rate items may have different return handling than standard retail goods.

Request process

Customers should contact Chandi.pk quickly through WhatsApp, phone, or email with the order details, product photos, and reason for the request.

The team may need to inspect the item physically before confirming any return, exchange, repair, adjustment, or refund decision.

Non-returnable cases

Products may not qualify for return if they are damaged after delivery, missing packaging, used beyond normal inspection, altered, resized, custom-made, or affected only by later market-rate movement.

Approved refunds

If a refund is approved, the amount, timing, method, and any deductions will be communicated directly to the customer before processing.