Customer Help
Frequently Asked Questions
Effective date: August 5, 2026
Answers to common customer questions about Chandi.pk silver bars, jewellery, rates, ordering, shipping, and care.
How do I confirm the latest silver rate?
Check the live rates shown on Chandi.pk, then contact the shop through WhatsApp or phone before ordering. Rates can move during the day, so final confirmation is important.
Do product prices include making charges?
Some jewellery and gift items may include making, finishing, packaging, sizing, or design charges. Ask the team to confirm the final amount for the exact product before purchase.
Can I buy silver bars through WhatsApp?
Yes. Customers can use WhatsApp to ask about weight, purity, available stock, current rate, delivery or pickup options, and order confirmation steps.
What purity should I check before buying?
Silver bars are commonly discussed around 999 fine silver, while jewellery is often 925 sterling silver or another practical purity. Always confirm the purity for the exact item.
How should I care for silver jewellery?
Keep silver away from perfume, harsh chemicals, excessive moisture, and rough storage. Wipe gently after use and store pieces separately in a dry pouch or box.